Website and inquiry details
This page explains the data used by this website’s inquiry and measurement features. For questions about your inquiry details, contact sales@ravodex.com.
Project inquiries
When you submit the inquiry form, your contact details and requirements, consent, selected product references, campaign information and landing page are sent to RAVODEX’s inquiry service hosted on Cloudflare. These details are used to review and respond to your project. The form shows a reference number only after the service confirms that it has saved your inquiry.
Your inquiry may include your name, email, company, country, product, quantity, application and requirements. Provide only the information needed to discuss your project.
Saved inquiries are stored in RAVODEX’s Cloudflare database and are scheduled for deletion after 180 days. A notification containing your inquiry details is sent through Cloudflare to RAVODEX’s sales mailbox hosted by Zoho Mail. Authorized RAVODEX team members can review these details to respond to your project.
To request access to or deletion of your inquiry details, contact RAVODEX using the channel above and provide your inquiry reference if available. The database retention period does not automatically delete email correspondence; contact us about those copies as well. Follow-up correspondence is handled through the service used for that conversation.
The form also prepares a copy in your browser. Copying or downloading it creates a local copy. If the form cannot confirm delivery, your entries remain available so you can retry or choose another contact channel.
WhatsApp and email
Email and WhatsApp links open the relevant service. Those services handle data according to their own terms and privacy practices. Opening a prepared inquiry passes its contents to the selected service; review the message before taking its final sending action.
Campaign information
This website uses session storage to keep campaign parameters and your initial landing path during your visit. These can be included in the inquiry so the team can understand where it came from. This storage is local to this website and separate from the original site.
Optional analytics
If analytics is configured, it loads only after you allow it. Your preference is stored locally. Analytics events describe product and inquiry actions; the form’s name, email and message fields are not sent as analytics event parameters.
Hosting and correspondence
The hosting provider may process technical request data to serve and secure the website. The inquiry service uses short-lived hashed request identifiers to limit abuse; it does not store your raw IP address in the inquiry database. Inquiries you send by email or WhatsApp are handled by the recipient and their service providers. Use the contact channel above to ask about the information in your correspondence.